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We have seen similar issues to this as well but that's not the problem I'm trying to solve right now. For those types of errors we sometimes (but rarely) get an email with a doclink that has nothing behind it. Its just a picture (or an indicator that there was a picture there) but it's not an actual link. So you click it and nothing happens. It seems to happen when we reply/forward emails around too much. Eventually the links just break.
I'll check out the Quest site again and see if I can find anything related to my current question.
Thank you
Feedback response number WEBBANLQAM created by ~Umberto Nonfanalitikle on 06/23/2017